Chatrium Hotel Riverside Bangkok’s team are renowned for the warm, personalized guest experience they offer each and every visitor who walks through the hotel’s door and this admirable service-minded trait is epitomized in the dedication of Restaurant Manager Somthop Sa-ngiemnarongkul, or Khun K, winner of the Hospitality Asia Platinum Awards ( HAPA) Food and Beverage “Personality of the Year”.
His 15 years of first-class hospitality experience took him far and wide where he honed his service skills at the opulent Le Meridien Beach Resort and Spa and Park Hyatt in Dubai and renowned Blue Elephant Restaurant in Bahrain before returning to his native Thailand to work in a number of 5-star establishments before being recruited by Chatrium Riverside, who were suitably impressed by his outstandingly positive attitude to all things F&B.
Such is his utter dedication to guest service and satisfaction that he is frequently mentioned on the TripAdvisor travel review website receiving outstanding praise such as “Mr. Somthop Sa-ngiemnarongkul was the best!”, “So lovely and helpful”, “ Khun K does a first-class job” and being “ charming and keen”.
Khun K said “In my honest opinion there’s really no deep secret or trick of the trade to offering our guests a superlative and memorable experience. All it takes is an attention to detail, anticipating and exceeding a guest’s expectations and a warm and friendly welcome where every customer is treated as a genuine VIP. I treat all our guests as if they were members of my own family and give them the same levels of service I would give a loved one. I am delighted that the River Barge and Silver Waves Restaurant in Chatrium Riverside are garnering a reputation for a magical dining experience and nothing would give me greater pleasure than by having the opportunity to welcome our wonderful guests for a memorable meal”.